Older work
Nuance Mix
My main project for the past year, Nuance Mix is a developer platform. It includes tools and APIs for integrating natural language and dialog with any client application, from IoT to automotive to TV and media.
MY ROLES
product management, wireframing, user research, user education content / design, project management
US Airways (now American airlines) IVR
The first project I had the opportunity to lead, and still one of the deployments I'm most proud of for our team's collaboration, our ability to innovate, to design around user needs, and to design, deploy, and iterate on the industry's first predictive system.
MY ROLES
voice design*, user research, information architecture
MOBILE VOICE App
An app optimized for voice and for salespeople on the go. This one was fun because we were able to start from scratch and work out the concept.
MY ROLES
user research, persona development, wireframing, voice design*
* A NOTE ABOUT VOICE DESIGN
I'm often asked what voice design is, and how it fits into the product life cycle.
I've learned that most people credit voice designers with writing the prompts (system responses) a user sees or hears.
But as soon as you give something a voice, it becomes a conversational partner of some sort...and users bring to the interaction a lifetime of expectations, perceptions, and biases about conversation.
So we also think about the system as a whole: its purpose, how it should behave, what it should understand, what it should know, how it interacts with any visual interface, and how all of that can be communicated to the user. For me, that's meant:
