I focus on the design and research of natural language interfaces. At Google, I lead a team of UXers with the mission of making Google Assistant understand better and speak more naturally. We work at the intersection of product and Google’s foundational research teams, and partner with AI UXers, researchers, engineers, and scientists across the company.
I also teach conversation design at the School of Visual Arts in NYC, as part of their MFA in Interaction Design.
I’m a researcher at heart; I’ve been one professionally full-time in the world of academia, and then as an official part of my job at Nuance, and now as an unofficial, self-selected part of my design role at Google. I’ve led design for both mature (IVR, mobile, web) and emerging natural language experiences (smart home, automotive, IoT, augmented reality), whether defining a vision and process or delivering a product.
Prior to joining the technology industry, I was a behavioral scientist with a focus on experimental cognitive psychology. I love the challenge of deriving insights from deeply complex human behaviors, and using those insights to bring clarity, simplicity, and purpose to my work.